FAQ

Frequently Asked Questions: We get a TON of questions every day, so we wanted to have something online for your reference. As always, we are here to help, but want to make sure the info is easily accessible! 
1. How can I shop with PPOB?
Our VIP Facebook group ALWAYS gets the first look and sneak peeks on new arrivals that will drop that day on our website and the app! Right now, everything drops online and in the app before it hits the store. 
App Download:
Apple users 🤳🏼
https://apps.apple.com/app/apple-store/id1534931913
Android users 🤳🏼
Coming Soon! 
The app is by far the easiest and quickest way to get the items you love!
Storefront location: We have a centrally located storefront in Mobile, AL at 6207 Cottage Hill Rd, Mobile, AL 36609. Store hours....Mon-Fri 10-6, Sat 10-4! We ARE ALLOWING try-ons! 
2. When are new arrival drops?
Our new arrivals drop throughout the week. We also go live on Tuesday and Friday...see times below. 
3. Do you go live?
Yesss....our lives are crazy fun and loaded with some super cute new arrivals in each live. We go live Tuesday at 8pm and Friday at 5pm.
4. Do you have a sizing chart? 
Just keeping it real....EVERYTHING runs different so reading the caption and watching our videos will help you choose the best fit for you. Make sure to watch for phrases like oversized, size up, size down, or true to size.
General size chart:
Small (2/4), Medium (6/8), Large (10/12), XL (12/14), 1X (14/16), 2X (18/20), 3X (22/24)
5. How can I sign up for text alerts?
Never miss a live sale again by texting PPOBONLINE to 578-38. You can also get push notifications through our shopping app.
6. Do you restock?
One of the best features of our app is the waitlist feature. If an item sells out, add it to your waitlist through CommentSold or the app. If we can restock and fill some waitlists, that item will add back to your cart for you to purchase. You will have 12 hours to complete your purchase before it goes to the next in line.
7. Do you offer loyalty rewards?
Absolutely, but in two different ways.
Rewards for our website & in store: When you spend $200 in regular priced PPOB items (excludes in-store vendors), you get $20 toward a purchase. This works in store and online both. Just use the same email address in store and for your online account. On our website www.ppoboutique.com in the right bottom corner is a GET REWARDS tab, click that, and create an account to start earning points today!
OR
Rewards for CommentSold: You earn 7% back in store credit on all purchases through our CommentSold app that is an instant credit on your account. We also occasionally will reward customers for referrals through shop credit.
8. Do you offer Sezzle? 
Heck, yes we do! Sezzle is available on purchases of $35 or more at ONLINE checkout! Sezzle splits up your payment into four equal interest free payments. The payments are drafted every few weeks and you get your stuff up front. PPOB store credits work the same even with Sezzle. Return policy is in this FAQ section too.
9. How much is shipping or can I pick up in store? 
We offer $5 flat shipping, FREE shipping on orders $75 or more, and FREE in-store pick-up.
10. When can I pick up or expect my items to ship? SUPER IMPORTANT!!!
Orders placed throughout the day for store pick up are filled within an hour or two. We fill nighttime orders each morning including shipped orders. All shipped orders are sent out by next business day at the latest. Weekend orders placed Fri-Sun, ship out on Monday. You SHOULD receive an email when it’s ready or shipped but that doesn’t always happen so we wanted to make sure you read this section in particular. 
***Disclaimer: During holidays or larger sale weekends, ship time make take longer. Also note, we have no control over actual ship time by USPS. 
11. How do you handle returns or exchanges?
ALL sale items and jewelry are FINAL SALE! Mystery and grab bags are also FINAL SALE! Regular priced purchases...see below! 
Store pick-up: 14 days exchange or store credit from the time the order is fulfilled and ready for pick-up. We fill orders quickly and usually same day as the order is placed. 
Shipped orders: 14 days exchange or store credit from the day it arrives in the mail. Shipped orders can be shipped back at the customer’s expense or returned in store. 
Ship orders back to 6207 Cottage Hill Rd, Suite F, Mobile, AL 36609.
***Disclaimer: If you originally chose store pick-up and later decide to have it shipped, the return time still starts from the original date of store fulfillment. We ONLY do cash or card refunds for system glitches, otherwise no refunds....exchange or store credit only. 
12. Can I resell my PPOB goodies?
For sure! We have a resale page just for our items! This is great for sale items that didn’t work or for items past the return date. 
Click to join here 
13. What’s the best way to get in touch with someone at PPOB about a customer service type question? 
You can message us on our main Pink Post Office Boutique FB page or email us at ppobcustomerservice@gmail.com. Just a heads up, anyone who sends me....JulieAnna (or any of our team members) a personal PM, it usually ends up in message request or gets overlooked. Please make sure to message our business FB page or our gmail account for the quickest answers and so we can keep up with those messages as a team. 
Let’s get social 🗣
As always, thanks for shopping, Ladies!