Frequently Asked Questions: We get a TON of questions every day, so we wanted to have something online for your reference. As always, we are here to help, but want to make sure the info is easily accessible! 

1. How can I shop with PPOB?

Our VIP Facebook group ALWAYS gets the first look and sneak peeks on new arrivals that will drop that day on our website and the app! Right now, everything drops online and in the app before it hits the store. 

Website: www.ppoboutique.com

App Download:

Apple users

https://apps.apple.com/app/apple-store/id1534931913

Android users

https://play.google.com/store/apps/details?id=com.CSppoboutique.android

The app is by far the easiest and quickest way to get the items you love!

Storefront location: We have a centrally located storefront in Mobile, AL at 6207 Cottage Hill Rd, Mobile, AL 36609. Store hours....Tues-Fri 10-6, Sat 10-4! We ARE ALLOWING try-ons! 

2. When are new arrival drops?

Our new arrivals drop throughout the week. We also go live on Tuesday, Thursday, and sometimes on Saturday...see times below. 

3. Do you go live?

Yesss....our lives are crazy fun and loaded with some super cute new arrivals in each live. We go live Tuesday at 5pm, Thursday at 5pm, and surprise lives on Saturday at various times. 

4. Do you have a sizing chart? 

Just keeping it real....EVERYTHING runs different so reading the caption and watching our videos will help you choose the best fit for you. Make sure to watch for phrases like oversized, size up, size down, or true to size.

General size chart:

Small (2/4), Medium (6/8), Large (10/12), XL (12/14), 1X (14/16), 2X (18/20), 3X (22/24)

5. How can I sign up for text alerts?

Never miss a live sale again by texting PPOB to 833-549-3143. You can also get push notifications through our shopping app.

6. Do you restock?

One of the best features of our app is the waitlist feature. If an item sells out, add it to your waitlist through CommentSold or the app. If we can restock and fill some waitlists, that item will add back to your cart for you to purchase. You will have 1 hour to complete your purchase before it goes to the next in line. Fun fact: When you waitlist and preauthorize in the app, you actually get bumped to the top of the list to get the item if someone dumps from their cart, returns, or we get a restock. Your card is charged once the item comes back in stock.

7. Do you offer Sezzle? 

Heck, yes we do! Sezzle is available on purchases of $35 or more at ONLINE/APP checkout! Sezzle splits up your payment into four equal interest free payments. The payments are drafted every few weeks and you get your stuff up front. PPOB store credits work the same even with Sezzle, but you still owe Sezzle. Return policy is in this FAQ section too.

8. How much is shipping or can I pick up in store? 

We offer $6.50 flat shipping, FREE shipping on orders $100 or more, and FREE in-store pick-up.

9. When can I pick up or expect my items to ship or be ready for pick-up? SUPER IMPORTANT!!!

We fill orders for pick-up and shipping within 24 hours. We fill nighttime orders each morning including shipped orders. All shipped orders are sent out by next business day at the latest. Weekend orders placed Fri-Sun, ship out on Monday. You SHOULD receive an email when it’s ready or shipped but that doesn’t always happen so we wanted to make sure you read this section in particular. 

***Disclaimer: During holidays or larger sale weekends, ship time make take longer. Also note, we have no control over actual ship time by USPS. 

10. How do you handle returns?

Return Policy for App Purchases...

Store pick-up: 14 business days for app credit from the time the order is fulfilled and ready for pick-up. We fill orders within 24 hours.

Shipped orders: 14 business days for app credit from the day it arrives in the mail. This does not apply to orders that were initially pick-up then changed to shipping. The return date starts on the date of fulfillment. Shipped orders can be shipped back at the customer’s expense or returned in store. 

If an item is purchased in our shopping app, app credit will be issued back to your app account.

Ship orders back to 6207 Cottage Hill Rd, Suite F, Mobile, AL 36609.

ALL sale items, accessories, gifts, and purses are FINAL SALE! Mystery and grab bags are also FINAL SALE due to steep discounts and custom nature of the order!

***Disclaimer: If you originally chose store pick-up and later decide to have it shipped, the return time still starts from the original date of store fulfillment. We ONLY do cash or card refunds for system glitches, otherwise no refunds....store credit or app credit only. 

11. Can I resell my PPOB goodies?

For sure! We have a resale page just for our items! This is great for sale items that didn’t work or for items past the return date. 

Click to join here 

https://www.facebook.com/groups/301380030503995/?ref=share

12. What’s the best way to get in touch with someone at PPOB about a customer service type question? 

You can email us at ppobcustomerservice@gmail.com. Just a heads up, anyone who sends me....JulieAnna (or any of our team members) a personal PM, it usually ends up in message request or gets overlooked. Please make sure to email us for the quickest response, and so we can keep up with those messages as a team. 

Let’s get social

Main Facebook: https://www.facebook.com/pinkpostofficeboutique/

VIP Facebook: https://www.facebook.com/groups/PPOBVIP/?ref=share

Instagram: https://www.instagram.com/pinkpostofficeboutique/?hl=en

Pinterest: https://www.pinterest.com/ppoboutique/

As always, thanks for shopping, Ladies!